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3 / 5 stars
The customer service was good and whenever I had a question they were very prompt with responses and very helpful. My lights arrived looking like the design I was sent to approve, no mistakes on that part. They also arrived very quickly. HOWEVER... I did not know before ordering that I would have to assemble all 250 lights. You have to remove them from individual plastic bags, take the light apart to remove the battery, install the battery, and put the light back together. That is very inconvenient when I have 250 lights here to assemble.. it's going to take me quite a while to get through these.
Ashley from Allen
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3 / 5 stars
The best part was the customer service – very responsive, very complete, very nice. The printing is adequate but not crisp. If you believe that the printing will be as good as in the photos on the website, you'll be disappointed; clearly those are Photoshopped. Maybe a free sample would give a more realistic impression. So far I've assembled about 200 of these lights. Eight were downright defective. That's a four-percent rate of failure, which I think is unacceptably high. Especially because in most of those cases, you could see right through the bag that the light bulb assembly was broken. Better inspection would have caught those defective units. Most of them go together easily (you have to install the battery yourself), but about one out of every eight doesn't. So you have to screw it and unscrew it three or four times just to get it together. It's a hassle The carton arrived in unusually banged-up condition. Possibly that contributed to the damaged units. It appeared that 4imprint.com had received materials from a vendor in the box and then re-used it. I'm all for that, unless the box was already starting to go. Given the weight of the contents, a heavier box would have stood up better. Having said all that, customers have been delighted with the lights -- their novelty and usefulness.
Kurt from San Francisco
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