We really enjoyed the items as they were a giveaway for an event we particapted in. The hardest part was setting the design up. I sent a color logo, and it comes back in black and white. I send again, only to get a draft with the colors inverted. It was frustrating and I felt like no one was listening. We finally got it, but it took like a week just to have the setup perfected! Also, the price for logo imprinting was a bit much.