There were no surprises with this product - it was exactly what the website promised which is terrific when ordering promotional items! Great construction - it looks as good as it functions and is very sturdy. We LOVE the shoulder strap because it makes the bag so much more versatile. Also love the front pocket (would have liked velcro closure there, however). The embroidery turned out perfectly - placed and sized exactly to our specs. Overall, a great buy for the price.