The bag was great...just what we asked for. However, getting the bag printed and sent in a timely fashion was a struggle. Although art approval had been given on the phone production did not proceed and when asking the rep to contact our warehouse/delivery manager to discuss delivery, the rep did not communicate as we had discussed. I felt that our purchase had fallen through the cracks. I'm assuming that is a one time situation and therefore, don't plan on avoiding doing business with 4Imprint but am a bit hesitant.