This Duffel Bag, along with the Tanis Messenger Bag, was given to our employees and spouses to celebrate our company's 10-year anniversary. Each bag was crafted with high quality, and we had our company logo embroidered/embossed on both. Everyone loved them! The customer support staff was helpful, and the ordering process was easy and seamless. I received my shipment within one week from the day I ordered, as promised. The packaging was neat and there was no damage. I will definitely order more promotional products in the future from 4imprint.com!