Quality of the hat was not what I expected. It was thinner and looked better in the online pictures than it actually was. Although I should have known from the pricing that it was not going to be top of the line hat, I was told from the rep that it was a high quality hat and that it was very popular. There was also a problem with the embroidering on smaller lettering which we had outlined in a contrasting color. The two colors seemed to run together. I should have asked for a sample, but in this case time would not permit that.