Everyone loves the look of this bag and the practical function of a drink pocket as well as the additional outside pocket. The reason for giving a 4 instead of a 5 is that a pen in the outside pocket of one bag caused the seam to separate. Another bag was stuffed with papers & magazines in both pockets & is fine. Not sure if the seam separation was a fluke of the one bag or the point of the pen. So far, the only problem.