My ordering process actually started a couple of months before the product was to be printed and shipped because at that time the color bag we needed was not in stock. The 4imprint staff worked with us patiently concerning changes and questions about colors to get the image on the bag just the way we wanted. The bags came out wonderfully. We have ordered from this company two or three times and have been highly satisfied each time. It is a comfort to know that when you order a product, it will be one of good quality and come out just the way you wanted.