Tote bag itself was great. The image was much too small for the scale of the bag, though - would've looked much better at an increased size. The proof I got doesn't illustrate the scale/proportions. I made it clear on the phone that I really didn't have any experience, and asked how they would work with me on the artwork and was assured that they would give me advice and make sure things looked good. I just got proofs (not even in the right colors - I had to switch them to see it the way it would look - white on black v. black on white). Was really disappointed in this part of the process.