I was very pleased with the customer service rep. who answered my questions and helped me decide which color best matched my logo. The mugs are a great size and shape and the handle is easy to hold. My logo turned out very nice.
I just realized that the mugs came without the free 2nd side imprint, which would have made the mug that much nicer. So that's a little disappointing.
I liked being able to order a small quantity (36) so that I could see the finished mugs in person before ordering more. The mugs were well packed and none of them were broken. About 15[%] had what appeared to be smeared ink on them, causing me to have to scrub that off before I could give them out. One was near the gold metallic of my logo and scrubbing with a Brillo pad caused some of the gold metallic to be rubbed off.
On the whole, I am happy with the mugs and the company.